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Frequently Asked Questions

GENERAL


Are spare parts available for purchase?

In the rare event that a component requires replacement we will do our best to help you with concerns for CURRENT STYLES found on our website. Unfortunately replacement parts may not be available for all models.

    How do I clean the lenses?

    Rinse your lenses under water. Gently clean the lenses with a lens cleaning cloth.

      Are your lenses scratch-proof?

      All our styles have lenses that are resistant to scratching but none are scratch-proof. Scratched lenses are not covered under our warranty policy. Please keep your sunglasses in a case in order to minimize damage.

        How do I know if the sunglasses or glasses will look good on me?

        TrueBlue sunglasses and glasses look great on everyone! Beyond providing you with Blue Light and ultraviolet light protection, eyewear is a fashion accessory and is dependent of personal taste. We make every effort to describe our products as accurately as possible.

          What is your warranty policy?

          Please visit our Warranty Information page.

          WEBSITE PURCHASES


          What is your website return policy?

          If you wish to return an item you may do so within 15 days of delivery to you for a full refund or an exchange. You will not receive a credit for any shipping charges as they are non-refundable. Any returned product must be in the original condition that it was delivered to you. Please visit our Warranty & Return Information page for details on how to get a refund authorized.

            How can I pay for my order?

            TrueBlueVision.com accepts Visa, MasterCard, and PayPal.

              What will my credit card statement say?

              Your credit card statement will say "TRUEBLUE EYEWEAR".

                Is my order subject to tax?

                Applicable state and county taxes are charged. Goods & Services Tax or Harmonized Sales Tax is charged on all orders in Canada. 

                  How fast will I receive my order?

                  IMPORTANT PLEASE READ: We do our very best to ship your order as quickly as possible. After consulting many of our customers, the majority prefer shipping without rush cost pricing. The time of day the order is placed will affect when it is processed, but to manage expectations we confidently state regular website orders on in-stock items are processed for shipment within three (3) business days via USPS First Class Package Service and tracking information will be provided. While the vast majority of orders arrive sooner, please allow up to ten (10) business days for delivery.

                    How much will it cost me for shipping?

                    Shipping is $9.99 in the United States and Canada.

                    What happens after I place my order?

                    1. Once your order is placed you will be sent an e-mail confirmation. If you do not receive one, please check that you have entered in your e-mail information correctly. Please check your junk mail folder as well in case it was blocked by you e-mail provider.
                    2. A member of our customer service team will verify your order and delivery information. Any incorrect information will result in a shipment delay.
                    3. Your order is then packed and sent out to you. You will receive an e-mail when your order is shipped that contains the shipment tracking number within two (2) business days of your order.

                    Credit Card Transaction Fees

                    • We are located in Canada and your transaction occurs in American dollars. Some US-based credit card companies levy a foreign transaction fee even though the purchase is in American funds. This happens very rarely and most of the time it occurs with low-fee credit cards. If you review your credit card agreement it should tell you the transaction percentage/flat fee.
                      The charge is not created by TrueBlue Vision.